Having Doug and Serena as Realtors was honestly the best experience we've ever had. We just clicked and they listened to everything we wanted. Whenever we found a house we wanted to see they would go above and beyond to make sure we saw the house that day. It was also nice and easy to get ahold of them. It felt like we were family and not just another client.
Serena was wonderful to deal with. Her understanding and patience were so comforting during the stressful times. She always went the extra mile for us and we really appreciated it. She helped us so much with questions during the financial part. I am glad thats over but felt good that I could call her and ask questions.
I am so happy that our daughter remembered Serena and Doug from an open house a year or so before we decided to search for a home. From day one they helped us look for the combined family home we were looking for. They are really very sweet people and they are there for you the whole way. The home we bought was a company that bought our home too. Thanks to Serena and Doug, we eventually sold it to them. Now that we are closed and getting moved into our new family home, we are very thankful for this power couple! Thanks!
-Judi, Paul and Lily, Phoenix
Doug and Serena did a wonderful job in helping me to sell the house I was living in. Very quick, very reassuring and a very smooth process....it was delightful working with them! Thank-you.
-Beverly H., Glendale
Doug and Serena worked with us through the whole process of buying our first home. They were incredibly knowledgeable and made the process easy. They took us to several homes and helped us see the pros and cons of each home. Once we submitted an offer, they stayed in contact with us through each step to help us get what we needed. Loved working with them! Too bad you don't buy a house every few years cuz I would definitely work with them again!
-Katie V., Glendale
I had a wonderful experience buying my home. I found a home I love fairly quickly. I was out of town almost the whole 30 day process of escrow. Doug and Serena went above and beyond to help me. As a single mom and working out of town, trying to manage everything by myself, Doug and Serena made everything an easy process.
-Desiree W., Peoria
Doug and Serena were amazing and walked us through every step of the home buying process. They made buying our first home very easy! 5 out 5 stars!!
-Maurice & Katie J., Glendale
Doug and Serena are very caring people, outstanding service!
* 5 out of 5 * stars on all counts.
The sit down meeting at the beginning was very comforting. I also enjoyed how Serena had my back even when the other parties may have been slacking. Serena's response time was amazing!
-Nik F., Phoenix
Client Feedback on Serena & Doug Pell
How fast did your agent respond to your questions: 5 out of 5
How well did your agent use technology: 5 out of 5
How helpful was the support staff: 5 out of 5
How good was the auxiliary services we recommended: 5 out of 5
How did the closing go: 5 out of 5
How close did we meet your expectations: 5 out of 5
How likely are you to recommend us: 5 out of 5
Your most memorable moment?
EVERY moment was great!
-Lee M., Avondale
"It was a smooth transaction from start to finish. Serena and Doug went above and beyond to make sure my wife and I were taken care of. With all the horror stories that you hear we were pleasantly surprised and would highly recommend any homeowner that might be in the market to consider giving Doug and Serena a phone call. You will NOT be disappointed."
-Patrick H., Goodyear
"I would use Serena & Doug again if we ever buy another home. They were knowledgeable about the area, extremely helpful and fun to work with and can't thank them enough."
-Abby J., Phoenix
"YOU are awesome! This is our second home purchase, after a short-sale on our first. We have actually been looking and shopping for a couple years. When we were ready to buy, we got in touch with sPell Homes. We found Serena & Doug to be the most professional, knowledgeable, courteous and true customer service oriented realty people we have ever dealt with! These two went far over and above anything we expected, to make sure our questions were answered and we were comfortable with every decision. We felt as though they took a very personal approach with 100% attention to any needs and issues. In the outcome, we ended up with a good home and consider to have found some new friends as well. Thank you Serena & Doug! We'll let you know as soon as we can have that house-warming party!!"
"Serena Pell is awesome!! I was a first time home buyer and she answered all my questions even if I asked them multiple times. She was always so patient with me and always was very honest about everything and upfront...shes just plain amazing! She called me and updated me about every single thing and also worked with the lenders and the other staff to help close my house as quickly as possible! If i ever buy a house again or know someone who is looking to buy/sell she will be my first and ONLY realtor I would recommend!"
-Tracy Y., El Mirage
"Serena was very professional and works very hard to accommodate open lines between herself and her clients. She is very aggressive once someone looks at your house to get feedback. Couldn't ask for a better Realtor! Thank You Serena"
The Pell's made my home buying experience quick and easy!! I was in a brand new home in 2 and a half weeks from the first day we went house shopping! They are very organized and were very informative. Next time I buy or sell, I'll be coming back!
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sPellHomes ultimate purpose is unwavering - to clearly understand the goals of each client we encounter and make those goals a reality. Our team of experts provide Buyers and Sellers valuable information and resources to successfully navigate the often challenging process of home ownership and investing all while keeping our clients best interests at heart. Real estate transactions are typically the largest purchase or sale you will ever encounter. sPellHomes understands you have many choices when selecting a Realtor and we welcome the opportunity to provide you with the service you deserve, from people you can trust.
Wonderful 4 bedroom 2.5 bath home with master bedroom on the main floo
"Having Doug and Serena as Realtors was honestly the best experience we've ever had. We just clicked and they listened to everything we wanted. Whenever we found a house we wanted to see they would go above and beyond to make sure we saw the house that day. It was also nice and easy to get ahold of them. It felt like we were family and not just another client."